The following list summarises the minimum standard that all IACTM approved resource providers are expected to uphold:

• Authentic – being original, i.e. not a replication of an existing product or service.
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• Value – delivering the highest possible value at a fair price.
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• Quality – products of excellent production quality and services delivered with commitment to meet or surpass the client’s expectation.
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• Promise – the product or service delivers at least the quality level that the provider claims about it in their promotional content.
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• Customer Care – efficient, friendly and flexible responses to purchase orders and enquiries.
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• Guarantee – refunds provided (where appropriate) in the event of customers or clients being dissatisfied.
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• Professional – high levels maintained – including production, delivery, customer privacy and correspondence.
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• Ethical – the product or service maintains respect for the intricacies of human needs and our relationships with each other and our environment.

IACTM Stamp of Approval application